idHose FAQ
Finding the right heated hose can make a significant difference; To help you make decisions, we’ve compiled answers to some of the most frequently asked questions about our heated hoses. If you have further questions, feel free to contact our support team—we’re always here to help!
Product
Do you have guarantee for heated hoses?
Yes, we have a standart-limited 1 year of guarantee for the heated hoses we sell in this web site.
Which brands your hoses can be compatible?
At the moment, we have Nordson, Robatech, Meler, Melton, Graco, SCA compatible heated hoses are regularly manufactured. But if you can send us all necessary information about the any type of heated hose we can manufacture it.
Can you use same colors with vendors for the outer sheet?
At the moment, we have only black color for all types of heated hoses we manufacture. But if the quantities are larger than expected this can be an option. You should contact us for any further details.
Does your hoses 100% compatible with the indicated vendors.
Yes, our hoses are 100% compatible with the vendors we show in our web site. For example if you purchase a Nordson Hose it will be packed with compatible socket, power connection and fittings. Just select right product. If you are not sure what kind of heated hose do you have then contact our support team.
When the heated hoses to be replaced?
With good care and maintanance your heated hose should work without problem up to 2-3 years. But some agresive adhesives like PUR hotmelt needs to be replaced almost every year.
When the heated hoses to be replaced?
With good care and maintanance your heated hose should work without problem up to 2-3 years. But some agresive adhesives like PUR hotmelt needs to be replaced almost every year.
Order
Where do you sell heated houses in the world?
At the moment we export our products to 25 countries including countries from Europe, Middle East and CIS.
When my products will be ready?
After payment confirmation we will be send an email to you about possible delivery dates for the products.
How you will send commercial invoice and packing list.
Generally after your products are ready, we send you by email commercial invoice and packing list. And we give originals to the truck driver when he comes to pick up products. If you need another variant you can contact us.
My package was broken what should i do?
When you receive your products, if there is some damage on packing then you shouldn’t accept it and take a photo of the product. Send us thee pictures please.
